Terms and Conditions

Terms & Conditions

Welcome to Experiencia Palcoyo. By booking with us, you agree to the following terms and conditions.

1. Reservations & Payments

• A 40% deposit of the total trip cost is required to confirm any reservation.
• The remaining balance must be paid:

• One day before your arrival, or
• On the first day of your arrival in Lima or Cusco

• If the booking is made within 15 days prior to arrival, full payment is required at the time of booking
• A reservation is not considered confirmed until the deposit has been received
• Experiencia Palcoyo reserves the right to cancel any reservation if payment is not completed within the specified deadlines
• For full-day tours (excluding Machu Picchu), full payment is required in advance

2. Accepted Payment Methods

• Bank transfers
• Credit or debit cards (all major cards accepted)
• PayPal (5% transaction fee applies)
• Cash payments (at our Cusco office or designated location)

3. Accepted Currencies

• Peruvian Soles (PEN)
• US Dollars (USD)

4. Modification Policy

Date Changes:

• Changes can be made up to 15 days before the tour start date
• Subject to availability
• The client is responsible for any additional costs (transportation, accommodation, etc.)

Itinerary Changes:

• Subject to availability
• May incur additional charges

Important:

For tour packages, Machu Picchu visit dates cannot be changed, as tickets are:

• Non-transferable
• Non-modifiable

5. Cancellations & Refunds

Tours (1 day or more - excluding Machu Picchu)

• Up to 48 hours before: 25% penalty + 6% payment gateway fee
• Up to 24 hours before: 50% penalty + 6% fee
• Last-minute (12 hours before): 100% penalty

Machu Picchu Tours

• Up to 7 days before: 50% penalty + 6% fee
• Within 7 days: 100% penalty

Note:

• Train tickets, entrance tickets, and bus tickets are non-refundable
• In case of strikes or protests, cancellations up to 5 days before: 10% penalty

Refund Processing

• Supplier-related refunds: up to 45 business days
• Standard refunds: 7 to 30 business days

Refund methods:

• Bank transfer
• PayPal

Note:

All transaction fees are the responsibility of the client.

6. Client Responsibility

The client is responsible for providing all required travel documents, including:

• Valid passport
• Visa (if applicable)
• Travel insurance
• Health certificates

Experiencia Palcoyo is not responsible for denied services due to missing documentation.